RETURNS
We have a 2-3 days’ return policy, which means you have 2-3 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need t he receipt or proof of purchase. You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy.
To start a return, you can also contact us at info@mvfrl.com/mithlamart@mvfrl.com. Please note that returns will need to be sent to the following address:
MithlaMart: A Unit of MVFRL
Add-SPJ House, Narayanpur, Begusarai, BR-848202, India
Phone Number-01169266256, +91-3335944547
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@mvfrl.com. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items, it means the product which you buy in sale cannot be return.
Note:
- Raising a request for resolution beyond 72 hours of order delivery will result in your request being
- This is to advise to all the customers, whenever you open the order, please make a short video for future reference, such as refund, return, cancellation etc.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 2-3 (48-72 Hours) business day from the date of us verifying the defect or the non- compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by MVFRL are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Mithlamart.com or sometime it may be changed. (“Wallet”) eligible for a Wallet refund, as may be chosen by you. You acknowledge that after the initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.
Please be informed that for Products, for which you had opted for ‘Cash on Delivery ‘, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by MVFRL, you will receive your refund in your Wallet. We do not make any cash refunds.
The amount claimed as a refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mvfrl.com.
CANCELLATION POLICY
You can cancel the order prior to the dispatch of the Product by MithlaMart.com or the seller. The order cannot be cancelled once the dispatch has been initiated. The request for cancellation of the order can be made by cancelling the order from the ‘My Orders’ section by using the order tracking number, by calling our customer care number, or by any other method, as may be intimated by MithlaMart.com to you from time to time. Upon receipt of the order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24-72 hours of confirmation of cancellation.
ANNEXURE A – RETURN TIMELINE AND CONDITIONS
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Return Policy |
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Home & Kitchen (Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness, Kitchenware, Dining) |
Non-Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart. In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
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Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables ) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may return the Product on door-step delivery or you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. |
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Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu ) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may return the Product on door-step delivery or you may contact MithlaMart |
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customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. |
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Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may return the Product on door-step delivery or you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons. |
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Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins ) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring ) |
Non- Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water ) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories ) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Home Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners & Repellents ) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Sports, Toys, and Luggage – Outdoor games – Holi colours, Holi accessories |
Non- Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, |
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defective, having a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 72 hours of the delivery of the Product. |
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Sports, Toys and Luggage – Sporting Goods and Fitness Equipment’s (Billiard, Cricket inner apparel, Cricket Guards, Cycle and Rideon, Elliptical Trainers, Exercise Bikes, Pedal Exercisers, Rowing Machines, Stair Climbers & Step Machines, Treadmills, Massaging Equipment’s, Home Gym Systems, Racks & Cages, Benches, Massager, Snooker, Table Tennis table, Other Sports accessorie) |
Non- Returnable The Products under this category are non-returnable. However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you are required to contact MithlaMart customer care to intimate any damage or defect or missing part or difference in the Product basis the description provided on MithlaMart, within 3 (Three) days of delivery of the Product. In addition to the above-mentioned conditions, we will accept the return only if you keep the Product unused in its original condition, not altered or tampered by you, along with brand outer box, price/brand tags attached, user manual, warranty cards, and original accessories and parts in manufacturer’s packaging for a successful return pick-up. The Product should not have any foul odour, stains, dents, scratches, tears or damages, signs of being used |
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Sports, Toys & Luggage – Sporting Goods and Fitness Equipments (Badminton Accessories, Baseball, Basketball, Boxing, Carrom Accessories, Cycle & Rideon accessories, Field Hockey Accessories, Skates, Skateboards & Scooters, Sports Accessories, Table Tennis Accessories, Tennis Accessories, Athelitic Equipments, Trophies, Volleyball Accessories, Strength Training Equipment, Weights & |
2 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart. |
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Accessories, Yoga Accessories, Fitness Equipments & Accessories, Speed & Agility Training, Dartboard Accessories, Darts, |
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Handloom & Handicraft- Home & Kitchen (Bedsheets, Towels, Blankets, Quilts, Dohars, Curtains, cushion covers, mats, Vases, Wall Decor, Table & Kitchen Linens, containers etc. ) |
2 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart Return of Products on the ground of: ‘Items not described as depicted’ is not allowed as these are authentic handmade Products and can vary from Product to Product. Product may have colour variations & imperfections inherent to handcrafted products which add to its beauty & charm |
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Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness, Mom and Maternity (Personal Care & Hygiene, Supplements & Nutrition) |
Non- Returnable Products under this category are non-returnable due to hygiene/personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Mom & Baby Care (Baby Gear, Baby Bedding Sets & Pillows, Baby Furnishing, Child Proof & Safety, Baby Toys, Mom & Maternity (Pregnancy Pillows, Baby Utility Bags, Maternity Belly Support, Maternity Shaping Belts) |
3 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags |
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attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
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Men, Women, Boys, Girls, Junior Boys, Junior Girls, Infants ( Clothing Accessories, Western Wear, Ethnic Wear, Fusion Wear, Night & Lounge Wear, Maternity ) |
3 days Returnable You may return the Product if there is size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding, and bubbling or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart You can return the Product provided that the Product is unused/unwashed, price tag /bar code is intact and not altered, and the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached. |
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Handloom & Handicraft ( Apparel- Sarees, Dress material, dupattas, Stoles & Scarves etc; Footwear- Juttis & Mojris, Sandal & Shoes etc ) |
3 days Returnable You may return the Product if there is size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, and bubbling or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart Return of Products on the ground of: ‘Items not described as depicted’ is not allowed as these are authentic handmade Products and can vary from Product to Product. Characteristic imperfections associated with hand-printed, handwoven pieces like unevenness in selvedge and weave could be expected and colours may fade/bleed due to the traditional dyeing method employed. You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered (unless proven vendor defect), and exchange is initiated against the order under which it was bought and |
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from same account. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached and with original folds. |
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Belts, Wallet, Handbags, Bags, Travel Luggage |
3 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached. |
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Lingerie, innerwear, and swimwear; Cosmetics; Socks and stockings; Hair Accessories |
Non- Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected. |
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Footwear (Men, Women, Kids and Infants) |
3 days Returnable You may return the Product due to size issue, fit issue, colour issue, manufacturing defects or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart. You can return if the Product is unused/ unwashed, and price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up. |
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Watches |
2 Days Returnable This Product is eligible for return within 2 (two) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. All the protective coverage of the watch must also be intact. We may contact you to ascertain the damage or defect in the Product prior to processing your request. |
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Watch Straps & Bands |
2 Days Returnable This Product is eligible for return within 2 (two) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on MithlaMart Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
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Frames, Cases (Eyewear) |
2 Days Returnable This Product is eligible for return within 27 (two) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the product or accessory is missing, or are different from what was ordered basis the product description displayed on MithlaMart. In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the Product prior to processing your request. |
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Sunglass |
2 Days Returnable This Product is eligible for return within 2 (two) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory |
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Return Policy |
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is missing, or are different from what was ordered basis the Product description displayed on MithlaMart. In addition to the abovementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the Product prior to processing your request. |
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Contact Lenses |
Non- Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 48 hours of the delivery of the Product. |
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Silver Coin |
Non-Returnable Products under this category are non-returnable due to the nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product or the package delivered, you may contact the customer care for a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, or incorrect Product. |
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Any concern regarding the quality or the package must be communicated to the MithlaMart customer care within 24 hours of delivery. |
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Books |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Fashion Jewellery |
2 days Returnable The Products under this category are returnable within 2 days from the date of delivery. We will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up. |
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Fashion (Rakhi) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Product. In the rare event you receive a damaged, defective, have a missing part or are different from what was ordered basis the Product description on MithlaMart you may contact MithlaMart customer care for resolution within 48 hours of the delivery of the Product. |
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Raising a request for resolution beyond 48 hours of order delivery will result in your request being rejected. |
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Electronics (Mobiles & Tablets, Home Appliances, Computers, Printers and IT, Kitchen Appliances, Smartwatches, Fitness Bands, Smart Wearables, Audio, Telephone sets, musical instrument, peripherals, photography devices, storage devices, power devices, entertainment promotion devices, or lighting products and Accessories, Office appliances) |
2 days Returnable (T&C Apply) The Products under this category, mobiles, tablets, wireless phones, audio enhancement, small domestic appliances, smartwatches, laptops, power, musical instrument, peripherals, photography devices, storage devices, power devices, entertainment promotion devices, or lighting products, (any item which you can install without the assistance of a technician) delivered has any physical damage, have a missing part or are different from what was ordered basis the Product description on MithlaMart, you are required to contact MithlaMart customer care to intimate of any physical damage, missing or wrong product etc., within 24 hours of delivery. For such Products reported, return will only be processed, if the Product is not found to be activated and may be subjected to verification as per the terms of this Policy. The Products under this category are returnable within 2 (two) days from date of delivery only if they are defect or is dead on arrival. You are required to contact MithlaMart customer care to intimate about any defect or non-functionality condition of the Product i.e., if the Product delivered is dead on arrival (DOA). Product being reported under defective/DOA cases; the return will be processed subject to verification as per the terms of this Policy. However, for brands such as Apple, Samsung, MI, POCO, Xiaomi, Redmi, Oppo, VIVO, OnePlus, Tecno, Infinix, Lenovo, Acer, HP, Epson, Dell, Asus, and Fossil you have to directly contact to the Brand Customer Care which may be found on the relevant brand website. In case of any further assistance required, please contact the MithlaMart customer care within 3 (three) days of delivery. |
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In case of any issue arising after 2 (two) days of delivery users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable). Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Reliance shall not be liable for any misuse or loss or theft of such information. |
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Electronics-Computers (Toners and Ink Cartridges, Graphic Cards and Motherboards) |
Non- Returnable Products under this category are non-returnable due to consumable nature of the Product. In the rare event you receive a damaged, defective, have a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is |
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accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Electronics (Televisions, Large Appliances like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.) |
Returnable 3 days Returnable (T&C Apply) The Products under this category are returnable within 3 (five) days from date of delivery only if they are damaged, defective, have a missing part or are different from what was ordered basis the Product description on MithlaMart In addition to the abovementioned conditions, we will only accept and process the return request if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in the manufacturer packaging for a successful return pick-up. In case of any issue arising after 3 days of delivery, users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable). |
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Electronics – Personal Care & Grooming – Oral care (Power Toothbrushes, Water Flossers and Accessories); Grooming (shavers, trimmer, epilator); Audio (in ear-earphones/ ear-bud); Pain relief (Hot and Cold bags); Health care monitors (Body Composition Monitors) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. In the rare event you receive a damaged, defective, have a missing part or are different Product from what was ordered basis the Product description on MithlaMart, you may return the Product on door-step delivery for the abovementioned reasons. |
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In the rare event you receive a damaged, defective, have a missing part or are different from what was ordered basis the Product description on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. Raising a request beyond 24 hours of order delivery will result in your request being rejected. We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Electronics – Games – (Gaming Consoles, Gaming Controllers, Gaming Accessories, VR Gaming) |
3 days Returnable (T&C Apply) The Products under this category are returnable within 3 (three) days from date of delivery only if they are damaged, defective, have a missing part or are different from what was ordered basis the Product description on MithlaMart In addition to the abovementioned conditions, we will only accept and process the return request if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in the manufacturer packaging for a successful return pick-up. In case of any issue arising after 3 days of delivery, users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable). |
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We may contact you to ascertain the damage or defect in the Product prior to processing your request. |
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Electronics – Smart Devices- JioDive VR headsets / JioDive VR glasses) |
Non- Returnable Products under this category are non-returnable. In the rare event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Electronics – Games – (Gaming Titles, Online Gaming, Skins/ Thumbgrip/ Consumables) |
Non- Returnable Products under this category are non-returnable In the rare event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging |
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to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Electronics – Health Care Devices (Vaporizers & Steamers, Stethoscopes) |
Non- Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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All Pet Food (including Dog, Cat, Bird, Fish, Turtle etc.) and Grooming Aids and Accessories, Cat Litter & Accessories, Health & Hygiene, Harness and Collars |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart you may contact MithlaMart customer care for resolution within 48 hours of the delivery of the Product. We may contact you to ascertain the quality, freshness or physical condition of the Product prior to processing your request. |
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Pet Toys, Aquarium & Accessories, Bird Accessories & Cages, and Other Pets Accessories, Training & behaviour Aids, Leashes, Habitats and Supplies, and Apparel |
3 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on MithlaMart |
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In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
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Furniture (Bedroom, Living, Dining, Outdoor, Indoor) |
Non-Returnable The Products under this category are non-returnable. However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or both the Product and shipping package is damaged or different from what was ordered basis the Product description provided on MithlaMart you are required to contact MithlaMart customer care to intimate any damage or defect or missing part or difference in the Product basis the description provided on MithlaMart, within 3 days of delivery. In any case, the return shall be initiated only when the Product is not used, and is cleaned, not altered or tampered by you. The Product should not have any foul odour, stains, dents, scratches, tears or damages unless otherwise delivered in such a condition. In addition to the abovementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, price/brand tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. For Products wherein installation or assembly services is provided by the seller or the brand, the installation must be done by such seller or the brand or the agent authorised by the seller or the brand. Any damage caused to the Product post- delivery due to wrong handling or assembly by you or third party not authorised by |
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the seller or the brand, would render the Product ineligible for return, replacement or warranty. In case of any issue arising after 3 days of delivery users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable). |
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Auto Care (car freshener, cleaning kits, brake fluid and lubricants, paint care, wax and shampoos, batteries and accessories) |
Non-returnable Products under this category are non-returnable due to consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Home Improvement – Auto Care (Tubes, Tyres and Rims) |
Non-Returnable Products under this category are non-returnable due to consumable nature. However, in the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 72 hours of the delivery of the Product. |
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Batteries(Household Batteries, Rechargeable Batteries, Inverters and UPS Batteries) |
Non-Returnable Products under this category are non-returnable due to consumable nature. However, in the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed |
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on MithlaMart, you may contact MithlaMart customer care for resolution within 72 hours of the delivery of the Product. |
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Industrial and Scientific Tools, Lab & Scientific Products, Test & Measure & Inspect Instruments, Power & Hand Tools and Organisers, Robotics (drill machine, measuring instruments, cutting tools, plumbing tools, scales and balances, lab supplies) |
3 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on MithlaMart. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the request. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Janitorial & Sanitation Supplies and Personal Protective Equipment (personal protective instrument, safety goggles, cleaning chemicals and tools, mask, hand gloves) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |
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Home and Improvement – Paint, Wall Treatments & Supplies |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 72 hours of the delivery of the Product. |
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Home Safety & Automation, Hardware & Plumbing |
3 days Returnable You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on MithlaMart. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the request. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. |
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Packaging supplies, Kitchen & Bath Fixtures, Building Supplies (Gating & Railing, Tiles), Paint & Primer, Hardware & Plumbing (Adhesives & Sealers, Drain Cleaning Equipment) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on MithlaMart, you may contact MithlaMart customer care for resolution within 24 hours of the delivery of the Product. |